Please read these Booking Terms & Conditions carefully before making a reservation with Majorca Transfer.

Our aim is to provide a reliable, transparent and professional private transport service throughout Mallorca. These conditions apply to airport transfers, hotel transfers, point-to-point journeys, return transfers and private chauffeur services booked through our website or directly with our team.

By confirming a reservation, the customer accepts the following terms and conditions.

1. Reservations

Online reservations must be made at least 9 hours before the scheduled pick-up time.

Bookings requested with less than 9 hours’ notice are considered last-minute requests and cannot be guaranteed through the standard online booking system.

For urgent or last-minute transportation, please contact our team directly via WhatsApp. We will check vehicle and driver availability and confirm whether the service can be provided.

A booking is only considered confirmed once it has been accepted and confirmed by Majorca Transfer.

Customers are responsible for providing accurate information when booking, including:

• Full passenger name

• Correct pick-up date and time

• Pick-up and drop-off locations

• Number of passengers

• Contact telephone number

• Flight or ferry number when applicable

• Correct amount and type of luggage

• Any required child seats or special requirements

Majorca Transfer cannot be held responsible for delays, missed services or additional costs resulting from incorrect or incomplete information provided by the customer.

2. Minimum Booking Value

The minimum service value is €100 per one-way journey.

For return bookings, the minimum value applies individually to each journey, not to the combined total of the reservation.

For example, two journeys priced below €100 each do not meet the minimum service requirement simply because their combined value exceeds €100.

Bookings that do not meet the minimum required value may be rejected, cancelled or require manual confirmation by our team.

Any exception must be expressly approved by Majorca Transfer before the service is considered confirmed.

3. Same-Day Return Transfers

Standard return transfers cannot be booked with less than 9 hours between the outbound pick-up and the return pick-up.

There must therefore be a minimum interval of 9 hours between both services for them to be treated as two standard point-to-point transfers.

If the customer requires the vehicle again within less than 9 hours, the service must be arranged directly with our team as a private chauffeur / hourly disposal service, subject to availability and the applicable hourly rate.

This applies even when the combined price of the outbound and return journeys exceeds the minimum booking value.

A return booking does not entitle the customer to have a driver or vehicle waiting at the destination between journeys.

For excursions, events, weddings, restaurant visits, shopping trips or any other journey where the customer requires transportation again within 9 hours, please contact our team for a personalised hourly service quotation.

4. Cancellation & Refund Policy

We understand that travel plans can change. For standard transfer reservations, cancellations made at least 9 hours before the scheduled pick-up time are eligible for free cancellation and a refund of the amount paid.

Cancellations made less than 9 hours before the scheduled pick-up time are non-refundable.

The cancellation period is calculated from the scheduled pick-up time stated in the confirmed reservation.

For return bookings, each journey is considered separately for cancellation purposes. If the outbound journey has already been completed, cancellation of the return journey will only be refundable when requested at least 9 hours before the scheduled return pick-up time.

No refund will be issued in the event of:

• Cancellation with less than 9 hours’ notice

• Passenger no-show

• Incorrect booking date or pick-up time provided by the customer

• Failure to provide sufficient or correct contact information

• The passenger deciding not to use the confirmed service after the driver has been dispatched

• Excess passengers or luggage that were not declared and cannot safely or legally be accommodated in the assigned vehicle

• Passengers refusing to comply with applicable safety requirements

Where a booking qualifies for a refund, Majorca Transfer will process it as soon as reasonably possible. Depending on the payment method and financial institution, the time required for the funds to appear in the customer’s account may vary.

Special services, hourly chauffeur bookings, large-group transportation or services requiring several vehicles may be subject to specific cancellation conditions communicated at the time of booking.

To request a cancellation, please contact Majorca Transfer using the contact details provided below.

5. Payment Terms

Payment conditions may vary depending on the type of reservation and the method agreed at the time of booking.

Available payment methods may include:

• Secure online payment

• Payment link

• Credit or debit card

• Bank transfer

• Cash payment when previously agreed

The applicable payment method will be confirmed during the booking process or directly by our team.

Unless otherwise stated, prices include the applicable VAT and the transportation service specified in the confirmed reservation.

Additional services or requirements not included in the original reservation may result in additional charges.

6. Vehicles & Vehicle Categories

Majorca Transfer provides private transportation using different vehicle categories according to passenger numbers, luggage requirements, availability and the category selected when booking.

Vehicle photographs displayed on our website may be for illustrative purposes only.

Unless a specific make and model is expressly guaranteed as part of the selected vehicle category, the make, model, colour and exact configuration of the vehicle may vary.

For standard vehicle, taxi, van and minibus categories, an appropriate vehicle may be assigned according to the number of passengers, luggage requirements and operational availability.

When a customer specifically books a category advertised as Mercedes-Benz V-Class guaranteed, a Mercedes-Benz V-Class will be assigned to that service, subject to exceptional circumstances beyond our reasonable control.

Majorca Transfer may replace an assigned vehicle when necessary for operational, mechanical or safety reasons, provided that the replacement is suitable for the booked service and passenger capacity.

7. Passengers & Luggage

Customers must provide the correct number of passengers and an accurate indication of luggage when making a reservation.

The vehicle assigned will be based on the information supplied at the time of booking.

If the number of passengers or amount/type of luggage exceeds the capacity of the booked vehicle, Majorca Transfer cannot guarantee that the service can be performed.

Additional vehicles or a larger vehicle may be required and will be subject to availability and additional charges.

For oversized or special luggage, including bicycles, sports equipment, wheelchairs or unusually large items, customers should contact us before booking to ensure that an appropriate vehicle can be provided.

8. Children & Child Seats

Children and babies must travel in accordance with applicable Spanish road safety regulations.

Child seats and booster seats should be requested during the booking process so that the appropriate equipment can be prepared in advance.

Customers are responsible for providing accurate information regarding the number and approximate age of children travelling.

If the required child restraint system has not been requested in advance, we cannot guarantee its availability at the time of the service.

9. Airport & Ferry Transfers

For airport and ferry arrivals, customers must provide the correct flight or ferry number when making the reservation.

This information allows our team to monitor the expected arrival and coordinate the pick-up.

Customers should keep their telephone switched on and reachable after arrival whenever possible.

If a flight or ferry is significantly delayed, diverted or cancelled, the customer should contact Majorca Transfer as soon as possible.

Waiting conditions may vary depending on the service booked, the cause and duration of the delay and driver availability.

Additional waiting time outside the conditions included in the reservation may be subject to an additional charge.

10. Waiting Time & Delays

Customers are expected to be ready at the agreed pick-up location at the scheduled time.

If the passenger is delayed, they should contact the driver or our team as soon as possible.

Extended waiting time may result in an additional charge and is subject to driver availability.

Where excessive waiting would affect subsequent confirmed services, Majorca Transfer reserves the right to consider the service a no-show if reasonable attempts to contact the passenger have been unsuccessful.

11. Private Service

All services provided by Majorca Transfer are private transfers unless explicitly stated otherwise.

The vehicle is reserved for the passengers included in the booking and will not be shared with unrelated customers.

A standard point-to-point transfer covers transportation between the confirmed pick-up and drop-off locations. Additional stops, waiting periods, route changes or additional destinations requested after booking may incur additional charges and are subject to availability.

12. Passenger Conduct & Safety

Majorca Transfer reserves the right to refuse or terminate a service if a passenger:

• Behaves aggressively, abusively or dangerously

• Creates a safety risk for the driver or other passengers

• Attempts to exceed the legal passenger capacity of the vehicle

• Refuses to comply with applicable safety regulations

• Causes or threatens significant damage to the vehicle

Passengers may be held responsible for cleaning, repair or other reasonable costs resulting from damage or excessive soiling caused during the service.

Safety always takes priority over completion of the journey.

13. Changes to a Reservation

Any request to change the date, time, route, passenger number, vehicle category or other significant booking details is subject to availability.

Changes requested less than 9 hours before the scheduled service cannot be guaranteed.

A change to the route, vehicle requirements or service conditions may result in a price adjustment.

The modification is only considered accepted once confirmed by Majorca Transfer.

14. Contact

For reservations, cancellations, changes or questions regarding these Booking Terms & Conditions, please contact us:

Majorca Transfer

Email: luis@majorcatransfer.com
Phone / WhatsApp: +34 652 249 100

For urgent and last-minute requests, WhatsApp is recommended.

By completing and confirming a reservation with Majorca Transfer, the customer acknowledges that they have read and accepted these Booking Terms & Conditions.